General Questions
Where do I start?
Starting a project with us is simple! First, schedule a free consultation so we can discuss your needs, goals, and vision. During the consultation, we’ll ask questions to better understand your business, target audience, and any specific functionalities or design ideas you have in mind.
Next, we’ll guide you through assembling the essentials, such as your logo, content, and any images you’d like to include. If you’re unsure about anything, don’t worry—we’re here to help every step of the way, whether it’s recommending a photographer, translator, or copywriter.
Once we’ve gathered enough information, we’ll provide you with a detailed proposal outlining the scope, timeline, and cost of your project. From there, we’ll collaborate with you to bring your vision to life. Ready to get started? Schedule your free consultation.
Do I need to be in Canada to work with you?
Not at all! While we love meeting clients in person, we proudly work with clients from around the world. Our efficient remote process includes video conferencing with screen sharing and seamless sharing of all necessary resources, ensuring a smooth collaboration no matter where you’re located. We are fully bilingual in French and English and have experience developing websites in multiple languages, including French, English, German, Persian (Farsi), and Spanish.
Can I see examples of websites you’ve designed?
Absolutely! We’re proud of the work we’ve done for our clients across a variety of industries. You can explore our portfolio of custom web designs and branding projects on our Design Portfolio page. It’s a great way to see the quality and creativity we bring to every project!
What industries do you specialize in?
We’ve had the privilege of working with clients across a diverse range of industries, including:
- Health and Wellness
- Arts, Entertainment & Media
- Professional Services
- Education
- Retail and Wholesale
- Finance & Accounting
- Non-Profit & Community Organizations
Our adaptable approach means we can tailor our designs and strategies to meet the unique needs of any business or organization. Whether you’re a start-up, small business, or established company, we’re here to help you achieve your goals.
What makes WBC Designs different from other web design companies?
WBC Designs stands out by offering a truly personalized and holistic approach to web design and digital solutions. What sets us apart is our commitment to going above and beyond for our clients with these unique qualities:
Turn-Key Solutions: We provide a one-stop-shop for design, development, hosting, maintenance, and marketing, eliminating the need to juggle multiple vendors. Our Monthly Web Design Packages are a unique offering, bundling all these services into an accessible, ongoing solution tailored to client needs.
- Customized Approach to Every Client: Unlike template-driven solutions, we work closely with each client to create a unique digital experience that aligns with their brand identity and goals. This includes creatively solving challenges unique to their business, such as developing custom workflows or user-friendly booking systems.
- Bilingual and Multilingual Expertise: We don’t just translate websites; we create culturally adapted, multilingual experiences in French, English, Spanish, Farsi, and German, setting us apart in an increasingly global market.
- Community Impact: Beyond business, we’re deeply rooted in community engagement, mentoring newcomers to the industry, and providing discounted services for non-profits. This commitment is a reflection of our belief in making technology accessible and impactful.
- Founder’s Vision: With over 20 years of experience in design and a family heritage rooted in customer-first principles, our founder’s personal involvement ensures a high-touch, client-focused experience that is rare in today’s market.
I have an Instagram or Facebook page. Why do I need a website?
While social media platforms like Instagram and Facebook are valuable tools for engagement and visibility, they don’t replace the credibility and functionality a professional website offers. Studies show that 81% of shoppers research online before making a purchase, and 61% go directly to a company’s website to find essential details like pricing, availability, warranties, and shipping information (GE Capital Retail Finance).
A website acts as your brand’s home base—providing a comprehensive and easily navigable resource for customers to learn about your business, products, and services. Social media pages are limited in customization, don’t always convey professionalism, and aren’t searchable for everyone. Plus, some potential customers may not use social media at all, which could result in missed opportunities.
A website ensures you’re in control of your brand and makes a strong, lasting impression, complementing your social media presence to maximize your reach and credibility.
Do you offer free consultations before starting a project?
Yes, we offer a free 30-minute consultation to discuss your project, understand your needs, and explore the best solutions for your business. This allows us to align with your goals and provide an initial overview of how we can help before moving forward. You can easily book your consultation using our online scheduling tool.
How do you stay updated with the latest web design trends and technologies?
At WBC Designs, staying ahead of web design trends and technologies is a priority. Here’s how we ensure our team remains up-to-date:
Ongoing Training: Our team participates in workshops, webinars, and certification programs to deepen their knowledge of emerging tools, technologies, and best practices.
Industry Conferences: We attend design and tech conferences to network with other professionals, explore new ideas, and gain insights from industry leaders.
Professional Communities: We’re active in online communities and forums, where we exchange ideas, discuss trends, and share knowledge with other web design and development experts.
Tech and Design Publications: We follow leading blogs, journals, and news outlets to stay informed about the latest innovations in web design, user experience (UX), and digital marketing.
Experimentation: We regularly test new tools, frameworks, and platforms in-house to evaluate their effectiveness and integrate them into our services when appropriate.
Client Feedback and Industry Trends: By closely collaborating with clients from diverse industries, we gain insights into specific trends and evolving user expectations.
This commitment to continuous learning ensures that we deliver modern, innovative, and effective solutions tailored to your business needs.
Website Design & Development
How much does it cost for a new website?
There isn’t a one-size-fits-all answer to this question—it depends on the unique needs of your project. Every website we create is custom-designed and developed to fit your business’s specific goals and requirements.
Most of our websites fall within the $2,500 to $15,000 range, but pricing can vary based on the features and functionality you need. Alternatively, our monthly packages, which include design, development, maintenance, hosting, and support, range from $149.99 to $1,049.99 per month.
Schedule a free consultation to discuss your needs and get a personalized quote.
How long does it take to build a website?
The timeline for building a website often depends more on the client than on us. On average, we aim for a five to eight-week turnaround. Factors like how much input you provide during the initial stages, your responsiveness with feedback, and how quickly you deliver the required content all play a role in determining the timeline. Additionally, the complexity of the site and its functionality needs can also impact the development time.
What is your process for designing and developing a website?
Our process for designing and developing a website is collaborative and milestone-driven to ensure the final product meets your goals and expectations. You can see the full process with helpful tips on our Web Design Process page. Here’s a brief breakdown:
Discovery and Research: We start by understanding your business, target audience, and objectives. We also analyze competitor websites and gather inspiration to inform our design.
Planning: Together, we create a site map and outline the structure and functionality of your website. This step ensures we have a clear vision before beginning the design process.
Content Gathering: You provide us with text, images, and other assets needed for the website. If you need help, we can assist with professional copywriting, photography, or stock image selection.
Design: Using your input and branding, we design the homepage and a subpage as drafts. You’ll have the opportunity to provide feedback, and we include two rounds of revisions to perfect the design.
Development: Once the designs are approved, we build your website using clean, efficient code and minimal plugins to ensure optimal performance. We also integrate any required functionalities, such as e-commerce, booking systems, or CRM tools.
Testing: We thoroughly test the website for compatibility, responsiveness, speed, and functionality across devices and browsers.
Launch: After your approval, we launch the website and handle the technical setup to ensure a smooth transition to the live environment.
Post-Launch Support: We offer maintenance and hosting packages to keep your website secure, updated, and running smoothly. Training is also available if you’d like to manage the site yourself.
This comprehensive process ensures a website that not only looks great but also performs effectively to meet your business needs.
Next, we’ll guide you through assembling the essentials, such as your logo, content, and any images you’d like to include. If you’re unsure about anything, don’t worry—we’re here to help every step of the way, whether it’s recommending a photographer, translator, or copywriter.
Once we’ve gathered enough information, we’ll provide you with a detailed proposal outlining the scope, timeline, and cost of your project. From there, we’ll collaborate with you to bring your vision to life. Ready to get started? Schedule your free consultation.
How many revisions are included?
Revisions vary depending on the type of service or package you choose:
Web Design Projects (À La Carte): We include two rounds of revisions for the website design phase and two rounds for the final site review. Additional revisions beyond this will be billed at our hourly rate or deducted from your included updates if you’re on a monthly package.
Monthly Packages: For monthly subscribers, updates and revisions are included as part of your package, up to the allocated time or terms of your plan. Major changes outside the scope of your package may incur additional fees.
Branding and Logo Design: Logo design typically includes three initial concepts and two rounds of revisions. For branding packages, additional revisions can be discussed based on the specific project needs.
If you’re concerned about revisions or need extra flexibility, let us know, and we’ll work with you to create a plan that suits your requirements.
Can you improve my current website instead of building a new one?
Yes, we can! If your existing website needs a refresh or improvements, we can work within its current framework to enhance functionality, update the design, and optimize performance. We have extensive experience working with platforms like WordPress, Shopify, Squarespace, Wix, HTML/CSS, PHP, and Elementor. Whether it’s improving speed, making it mobile-friendly, adding new features, or ensuring it meets the latest SEO and accessibility standards, we’ll evaluate your site and recommend the best course of action. If the platform or structure poses limitations, we’ll guide you on whether a new build might be more effective in the long run. Schedule a free consultation, and we’ll help you decide the best path forward.
Will my website be mobile-friendly?
Absolutely! Having a mobile-friendly website is crucial, which is why all our websites are designed to be fully responsive. This ensures your site automatically adjusts to fit the screen size of the device it’s being viewed on, whether it’s a desktop, tablet, or smartphone. We take extra care to ensure your site not only functions seamlessly but also looks great across a variety of devices, providing the best user experience for all your visitors.
Can I update the site myself after it’s built?
It depends on whether you chose a Monthly Website Package or went À La Carte.
If you’re on a Monthly Package, we’ll handle all updates for you, ensuring your site remains professional, functional, and up-to-date. The only exceptions are if you have the blog add-on, which allows you to add, edit, or delete blog posts, or the eCommerce add-on, where you’ll manage products and orders directly.
If you went the À La Carte route, you’ll be responsible for maintaining and updating your site. To help, we provide a half-hour training session to get you started.
Who creates the content for my site?
Typically, the content comes from you, as you are the expert on your business and its offerings. However, if you need assistance, we can connect you with professional copywriters who can refine or create original content tailored to your needs. Additionally, we offer access to skilled translators and photographers to ensure your content is polished, multilingual if necessary, and visually appealing. These services are available at an additional cost.
What features can you integrate into my website (e.g., CRM, email marketing)?
We can integrate a wide range of features to enhance your website’s functionality and meet your business needs. These include CRM systems (such as Salesforce or HubSpot), email marketing platforms (like Mailchimp or Constant Contact), e-commerce capabilities, appointment booking systems, interactive forms, payment gateways, live chat, analytics tools (Google Analytics, Tag Manager), and more.
If you have specific tools or software in mind, we can explore options to seamlessly integrate them into your website. Let us know your requirements, and we’ll find a solution tailored to your goals.
What is Search Engine Optimization (SEO), and why do I need it?
Search Engine Optimization (SEO) is the process of improving your website’s visibility on search engines like Google or Bing, so it appears higher in search results when people search for key phrases related to your business. For example, if you run a dental clinic in Brooklyn, we could optimize your site to rank higher for terms like “Brooklyn Dentist” or “Dental Clinic in Brooklyn,” ensuring potential customers find you quickly.
SEO is a long-term investment, often taking 4–6 months to show significant results. It requires ongoing effort to maintain your rankings, as competitors will always be vying for those top spots. A well-optimized site not only increases visibility and traffic but also enhances user experience and builds authority for your business.
If you’re ready to boost your website’s performance and attract more customers, reach out to learn about our tailored SEO packages.
If you are looking for a faster, short term solution you may want to consider a Pay-Per-Click (PPC) campaign with paid advertising to show up in the sponsored listings at the top of the search results. Schedule a free consultation to find out what digital marketing strategy is best for your business goals.
How can I ensure my website complies with laws like PIPEDA, GDPR, and Quebec Laws 25 and 96?
Compliance with privacy and accessibility laws is essential to protect your business and maintain trust with users. Here’s how you can ensure your website aligns with these regulations:
Privacy Policies: Include a clear privacy policy outlining how personal data is collected, used, and stored. We offer privacy compliance packages to help you craft one tailored to your business.
Consent Management: Use tools like cookie consent banners to inform users and obtain explicit consent for data collection.
Data Security: Implement robust security measures, such as SSL certificates and encrypted forms, to protect sensitive user data.
User Rights Compliance: Enable users to access, correct, or delete their data as required by GDPR and PIPEDA.
Accessibility: Meet standards like WCAG 2.1 to ensure your site is inclusive. Quebec’s Law 96 emphasizes accessible web design, and we build sites to meet these requirements.
Language Compliance: Quebec’s Laws 25 and 96 mandate bilingual (French and English) websites. We specialize in creating multilingual sites to keep your business compliant.
Our privacy compliance packages start at $24.99/month with a one-time setup fee of $449.99. Learn more about these regulations and how they affect your business in our blog articles:
Contact us today to ensure your website meets legal requirements and provides a seamless user experience.
What platforms do you work with?
We work with a variety of platforms to suit the unique needs of each project. Our team has expertise in WordPress, Shopify, Squarespace, Wix, HTML/CSS, PHP, and Elementor. Whether you’re looking to enhance an existing site or start fresh, we’ll recommend the best platform based on your goals, budget, and desired functionality. Our aim is to provide a solution that’s easy to manage, scalable, and tailored to your business.
How do you measure the success of a website after it’s launched?
We measure the success of a website using a variety of Key Performance Indicators (KPIs) that align with your specific business goals. Here’s how we evaluate performance:
Traffic and Analytics: We monitor website traffic through tools like Google Analytics, evaluating metrics such as the number of visitors, unique users, page views, and average session duration.
User Engagement: We assess how users interact with your site by tracking bounce rates, click-through rates (CTRs), and time spent on key pages to ensure visitors are engaged.
Conversion Rates: Whether your goal is sales, sign-ups, or inquiries, we measure the percentage of visitors completing desired actions, such as filling out a form or making a purchase.
Search Engine Rankings: For websites optimized for search engines (SEO), we track keyword rankings and organic traffic growth to ensure your site is gaining visibility.
Mobile Responsiveness and Speed: We test the site’s performance on mobile devices and analyze load times, as these are critical factors for user experience and search engine rankings.
Feedback and Reviews: We recommend you collect user feedback and monitor reviews to identify areas for improvement and confirm that the site is meeting user needs.
ROI Metrics: For e-commerce or lead-generation sites, we calculate the return on investment (ROI) by comparing the cost of the website against revenue or leads generated.
Ongoing Reports: For clients on monthly packages, we provide regular reports summarizing these metrics, so you can see how your site is performing and evolving over time.
This data-driven approach ensures we can identify successes, make improvements, and help your website continuously deliver value.
Who owns the copyrights? Can I move the site if I switch developers?
Ownership of copyrights depends on the terms of your agreement. At WBC Designs, here’s how it works:
Custom Work Ownership: Once your project is paid in full, you own the rights to the custom design, content, and assets created specifically for your website. This includes text, images (if provided by you or created specifically for you), and the overall design.
Third-Party Licenses: If your site uses third-party software, plugins, or fonts (e.g., Elementor, WPML, stock images), those licenses remain under our management while you’re subscribed to a monthly package. If you decide to move the site, you may need to purchase these licenses separately to continue using them.
Hosting and Migration: If you cancel your service and buy out your website, we will transfer your website files, database, and any associated assets to your new hosting provider. Keep in mind that you will be responsible for handling ongoing updates, maintenance, and any associated costs (e.g., hosting, domain, plugin renewals).
Limitations: Some elements, such as proprietary tools or processes developed in-house by WBC Designs, may not be transferable. These would typically be outlined in your agreement.
If you’re considering switching developers, rest assured that your website can be moved, provided you have fulfilled your contractual obligations and any required buyout fees. We’ll make the transition as smooth as possible by assisting with the migration process.
Who owns the domain name? Can it be transferred?
When you work with WBC Designs, we handle domain name registration and management on your behalf for convenience. Here’s how domain ownership works:
Ownership: You are the legal owner of the domain name, even if we manage it for you. This means you retain full rights to the domain regardless of whether you continue working with us.
Management: While you’re subscribed to one of our monthly packages, we manage domain renewals and configurations, ensuring your site remains online without interruption.
Transferability: If you cancel your services or switch developers, you can transfer your domain name to another registrar of your choice. We will provide you with the necessary authorization code (EPP key) to facilitate the transfer. However, please note that if your account is in arrears, we may delay the domain transfer until your balance is paid in full.
Costs: After a transfer, you’ll be responsible for ongoing domain renewal fees and management. If your domain was purchased or renewed as part of your package, these costs would no longer be included once the transfer is complete.
Having your domain managed by professionals ensures that critical updates and configurations are handled correctly, preventing issues like downtime or loss of ownership. If you prefer, we can assist with the transfer process to ensure a seamless transition.
Additional Services
Do you only do web design?
No, we are a full-service creative agency! In addition to web design and development, we offer a wide range of services to support your business, including graphic design, printing, brand identity, logo design, promotional items, copywriting, and more.
Explore our services page for a full list of what we can do to help your business succeed.
Do you offer Social Media Management?
WBC Designs specializes in creating cohesive branding that captures the essence of your business. Our branding services include:
- Name Research and Selection: We help you brainstorm and choose creative, meaningful names that reflect your brand’s values and identity. We also make sure that the names we suggest are not already being used and that the domain names associated with them are available. Whether you’re launching a new business or rebranding an existing one, we can assist with name ideation, ensuring it resonates with your target audience and stands out in your industry.
- Logo Design: Whether you need a brand-new logo or a refresh of your existing one, we design logos that are visually striking, memorable, and aligned with your brand’s identity.
- Brand Identity Development: Beyond logos, we help you create a comprehensive visual identity, including color schemes, typography, and other design elements that reflect your values and resonate with your target audience.
- Brand Guidelines: To ensure consistency across all platforms, we can create a detailed brand guide outlining how to use your logo, colors, and fonts effectively in marketing materials, on your website, and more.
Whether you’re starting from scratch or looking to enhance your current branding, we’re here to help your business stand out. Contact us to discuss your branding and logo design needs!
Do you offer branding and logo design?
Yes, we do! Our social media team will assess your existing accounts or create them if you don’t have any yet. We collaborate with existing brands to develop tailored strategies that grow their online presence. We’ve worked with large companies, non-profit organizations, small businesses, and personal brands to enhance their digital impact. Our approach always includes tracking key performance indicators (KPIs) like reach, engagement, views, and follower growth to ensure our campaigns are effective. Additionally, we can create engaging posts and respond to your audience on behalf of your business to help you build connections and grow your brand.
Find out more about our Social Media Packages here.
Can you make my website load faster (speed optimization)?
Website speed is critical for user experience and SEO. We can optimize your site to load faster by implementing best practices like compressing images, enabling caching, minimizing code, and optimizing hosting configurations. A faster site not only improves user satisfaction but also helps boost your search engine rankings. Reach out, and we’ll help your site perform at its best!
Do you write blog content or help with ongoing content creation?
Yes, we do! We can assist with blog content, social media posts, and other ongoing content creation tailored to your business needs. For blogs, our team works with experienced copywriters to craft engaging and SEO-optimized articles that attract and inform your audience.
For social media, we help create compelling posts, captions, and visual content to boost engagement and grow your online presence. Whether it’s Instagram reels, LinkedIn updates, or Facebook promotions, we ensure your content aligns with your brand and resonates with your audience. Let us know your goals, and we’ll create a plan that works for you!
Do you provide training, tutoring, or consulting services?
Absolutely! We offer personalized training sessions to help you or your team learn how to manage your website, social media accounts, or other digital tools effectively. Whether you need tutoring on specific platforms like WordPress, SEO strategies, or social media management, we’re here to guide you.
For businesses looking to refine their digital strategy, we also provide consulting services. This includes website audits, marketing strategy development, and advice on improving your online presence. Our goal is to empower you with the knowledge and tools you need to succeed. Reach out to discuss your specific needs, and we’ll tailor a session or plan just for you!
What is SEO?
Search Engine Optimization (SEO) is the process of improving your website’s visibility on search engines like Google or Bing, so it appears higher in search results when people search for key phrases related to your business. For example, if you run a dental clinic in Brooklyn, we could optimize your site to rank higher for terms like “Brooklyn Dentist” or “Dental Clinic in Brooklyn,” ensuring potential customers find you quickly.
SEO is a long-term investment, often taking 4–6 months to show significant results. It requires ongoing effort to maintain your rankings, as competitors will always be vying for those top spots. A well-optimized site not only increases visibility and traffic but also enhances user experience and builds authority for your business.
If you’re ready to boost your website’s performance and attract more customers, reach out to learn about our tailored SEO packages.
If you are looking for a faster, short term solution you may want to consider a Pay-Per-Click (PPC) campaign with paid advertising to show up in the sponsored listings at the top of the search results. Schedule a free consultation to find out what digital marketing strategy is best for your business goals.
Do you offer free consultations before starting a project?
Yes, we offer a free 30-minute consultation to discuss your project, understand your needs, and explore the best solutions for your business. This allows us to align with your goals and provide an initial overview of how we can help before moving forward. You can easily book your consultation using our online scheduling tool.
Do you handle paid advertising campaigns like PPC and AdWords?
Our team specializes in creating and managing Pay-Per-Click (PPC) advertising campaigns, including Google AdWords, to help drive targeted traffic to your website. We handle everything from keyword research and ad creation to campaign optimization and performance tracking.
We ensure your campaigns are tailored to your goals, whether it’s increasing brand visibility, driving sales, or generating leads. Plus, we provide regular reports to track your return on investment (ROI) and suggest adjustments for better results.
We also evaluate if PPC is the best avenue to achieve your goals and work synergistically with your SEO, Social Media and offline campaigns. Let us help you make the most of your advertising budget!
Hosting, Maintenance & Support
Domains, hosting, and web designers: Where do I start?
Building a website is a lot like building a house:
Address: Your website’s address is its domain name (e.g., yourbusiness.com). Domain names help people find you online and typically cost about $20 per year. You can purchase multiple domains and reserve them for future use. Extensions like .com (commercial), .org (organization), and .ca (Canada) are available depending on your needs.
Property: Just like a house needs land, a website needs hosting. Hosting is rented server space where your website’s files are stored and made accessible online. Your domain name will be connected to your hosting account.
Builder: A good web designer acts like a general contractor. At WBC Designs, we handle it all—from securing your domain and hosting to designing and building your dream website. Our skilled team ensures that every detail meets your needs and exceeds your expectations.
Ready to break ground on your online presence? Schedule your free consultation.
What hosting should I get?
Web hosting is a critical part of your website’s performance, security, and reliability. When it comes to hosting, you truly get what you pay for. At WBC Designs, we offer multiple hosting options tailored to different needs.
If you’re unsure which hosting plan is right for you, we’re here to help you choose the best option and explain why it’s the right fit. If you’re a Monthly Package subscriber, you don’t need to worry—hosting is already included, and we’ve matched your package with the most appropriate hosting solution for your site.
Can you maintain my website for me?
Absolutely! We’d love to take care of your website maintenance. Our Monthly Website Packages offer a full-service solution, including updates, maintenance, and support. If you already have a website and need help maintaining it, contact us for a free estimate on what a custom service agreement could look like. Let us handle the technical details so you can focus on growing your business!
How often will my website be backed up and where?
If you’re subscribed to one of our Monthly Website Packages, your website will be backed up weekly to a different server in a separate location to ensure your data is safe and secure. Backups are stored for 14 days, giving us plenty of time to restore your site in case of any issues.
All our backups are stored at a different location than where our hosting servers are housed. This allows for a continuity plan should one of the locations burn down or get flooded.
If you manage your own site, we recommend implementing a similar backup routine, and we’d be happy to set it up for you!
What is an SSL certificate, and do I need one?
An SSL (Secure Sockets Layer) certificate ensures that data exchanged between your website and its visitors is encrypted and secure. It protects sensitive information like personal details, passwords, and payment data from being intercepted or tampered with.
Websites secured by SSL display “HTTPS” in their URLs, along with a padlock icon, signaling to users that the connection is secure.
While most web hosting providers charge extra for basic SSL certificates, WBC Designs includes SSL for free with all our hosting packages because we believe it should be standard. So, if you receive an email like “yourdomain.com: AutoSSL certificate installed,” it’s great news—your website and emails are secured at no additional cost!
For enhanced security needs, such as advanced encryption or extended validation SSL certificates, contact us to explore higher security options tailored to your website and email requirements.
Pricing & Payment
Do you offer discounts for non-profits or startups?
Yes, we do! At WBC Designs, we believe in supporting non-profits and community organizations by offering discounted rates to help them build their online presence. If you’re a non-profit organization, let us know during your consultation, and we’ll tailor a package that works for your budget while meeting your goals.
What payment methods do you accept?
We accept the following payment methods:
- Pre-Authorized Debit
- Credit Cards (Visa, MasterCard, American Express)
- Interac E-Transfers
- PayPal
- Cheques (payable to Web by Craig Inc.)
- Bank Transfers
- Cash
E-transfers should be sent to info@wbcdesigns.com.
Please note: A $3 admin fee applies to all payment methods except Pre-Authorized Debit, Visa, and MasterCard.
If you need assistance with accessing your client portal or setting up a specific payment method, feel free to contact us—we’re happy to help!
What are your payment terms?
For our Monthly Website Packages, the first month’s fee acts as a deposit to start work. After that, payments are made monthly unless you choose to pay annually, which typically includes a discount. 😊
For À La Carte projects, 50% of the project cost is due upfront as a deposit to begin work, with the remainder due before the site goes live. For larger projects, payments may be split into four installments, starting with a 25% deposit.
For more details, check out The Web Design Process.
If you have any specific payment arrangements in mind, feel free to reach out—we’re flexible and happy to discuss!
Do you offer payment plans or low-cost options?
Yes, we understand that budget constraints can be a concern, especially for non-profits and individuals with limited resources. We’re experienced in working with clients who have small budgets and pride ourselves on finding creative, outside-the-box solutions to meet your needs. In addition to flexible payment options and installment plans for larger projects, our Monthly Website Packages start as low as $149.99 per month, offering affordable, all-inclusive solutions. We also offer discounts for paying annually and discounts for non-profit and community organizations. Let us know your budget, and we’ll devise a custom plan tailored to you!
Are there any hidden fees?
No, we believe in transparency and there are no hidden fees. Everything will be outlined in your agreement, including any costs for hosting, plugins, or additional services. If you request something outside the scope of the original agreement, we’ll discuss the options and pricing with you before proceeding. Our goal is to ensure there are no surprises when it comes to your bill.
Can I upgrade or downgrade my monthly package?
Yes, you can upgrade your monthly package at any time, and the changes will take effect in the next billing cycle. If you wish to downgrade to a smaller package, this can be done after the one-year minimum term length. We’re happy to help you evaluate your options and find the best package for your needs—just reach out!
Why do I need to keep paying for a monthly subscription after the site is built?
If you’ve signed up for one of our Monthly Web Design Packages, the subscription model offers an affordable, ongoing solution compared to a single large upfront payment. This approach not only makes web design and development more accessible but also ensures your website remains current, secure, and optimized long after it’s built.
Your monthly subscription includes regular updates, maintenance, and improvements to keep your site running smoothly and adapting to changes in technology and user expectations. It also covers essentials like hosting, backups, security scans, and plugin licenses. Think of it as an investment in keeping your website modern, efficient, and aligned with your business goals without unexpected costs or disruptions.
What happens if I cancel my monthly package? What are the terms for cancellation?
If you decide to cancel your Monthly Web Design Package, please note the following terms:
Minimum Commitment: Cancellation is not permitted until at least 12 months after signing the contract. If you locked into a longer contract, cancellation is permitted after the first year, but a buyout fee will apply.
Buyout Fees:
- After one year: Equivalent to 18 months of your original monthly package cost.
- After two years: Equivalent to 12 months of your original monthly package cost.
- After three or more years: Equivalent to 6 months of your original monthly package cost.
By opting for the buyout, you take full ownership of your website files and assume all responsibilities, including updates, maintenance, resolving errors, and covering costs such as hosting, domain names, and licenses.
For any of our other monthly services, such as Social Media Management or Search Engine Optimization, cancellation is allowed at any time unless you signed up for a minimum term length to waive setup costs. In that case, you can cancel once the minimum term is fulfilled without any penalties.
A 30-day written notice is required to cancel any service. For assistance or more details, feel free to reach out.
How can I cancel my monthly web design or SEO package?
To cancel your Monthly Web Design, Social Media Management, or Search Engine Optimization package, please follow these steps:
Provide Written Notice: Submit your cancellation request in writing via email to support@wbcdesigns.com or through the client portal. Ensure to include your name, business name, and the service(s) you wish to cancel.
Adhere to Notice Period: A 30-day written notice is required for all cancellations. This ensures we have enough time to process your request without interruptions to your service.
Meet Minimum Term Requirements:
- Web Design Packages: Cancellation is only allowed after the one-year minimum term. If your contract is for a longer term, you may cancel after the first year with a buyout fee (refer to “What happens if I cancel my monthly package?” for details).
- Social Media or SEO Packages: If you signed up with a minimum term to waive setup fees, cancellation is allowed after the minimum term is fulfilled without penalties. Otherwise, these services can be canceled at any time with 30 days’ notice.
Confirm Outstanding Balances: Ensure all outstanding balances, including any applicable buyout fees, are settled before cancellation is finalized.
If you have any questions or need help with the process, feel free to contact us, and we’ll be happy to assist.
How much does a new website cost?
There isn’t a one-size-fits-all answer to this question—it depends on the unique needs of your project. Every website we create is custom-designed and developed to fit your business’s specific goals and requirements.
Most of our websites fall within the $2,500 to $15,000 range, but pricing can vary based on the features and functionality you need. Alternatively, our monthly packages, which include design, development, maintenance, hosting, and support, range from $149.99 to $1,049.99 per month.
Schedule a free consultation to discuss your needs and get a personalized quote.
Glossary
This is the something.com or something.ca. It is essentially the address of your website in a prettier format than an IP address which looks like 123.456.789. The extension after the period is called a Top Level Domain (TLD) and can have different meanings. For example, .com stands for commercial. .org for an organization. .ca for Canadian companies, or people. You can order (register) your domain name to secure your name or trademark on the internet even if you don’t have a website built yet.
The number of users who interacted with your site for the first time.
The session is all the interactions that happen for one user in a given time frame. For example a single session can contain multiple page views, events, social interactions, and ecommerce transactions.
A single user can open multiple sessions. Those sessions can occur on the same day, or over several days, weeks, or months. As soon as one session ends, there is then an opportunity to start a new session.
The number of sessions that lasted 10 seconds or longer, or had 1 or more conversion events or 2 or more page or screen views.
The ratio, represented as a percentage, of your engaged sessions to your total sessions. For example, if you had 100 engaged sessions, and 1,000 total, your engagement rate would be 10%.
The percentage of sessions that were not engaged sessions. In other words. the percentage of visitors to a particular website who navigate away from the site after viewing only one page.
In the context of how users find your website, Direct means they typed your address in their browser or using a bookmark on their browser.
In the context of how users find your website, Organic Search is the visitors who found your website through a search engine, like Google or Bing. Organic search, also known as natural search, refers to unpaid search results. If this number is high or trending upwards your Search Engine Optimization (SEO) is probably working. If it is low or decreasing you should consider investing in one of our Search Engine Optimization Packages.
In the context of how users find your website, referral means the number of visitors who come to your website from another website by clicking on a link.
In the context of how users find your website, Social means the number of visitors who come to your website from from a social network like Facebook or Instagram. If this number is low you should consider signing up for one of our Social Media Packages.
In the context of how users find your website, Paid Search refers to visitors who come to your website from an AdWords or other paid search ad.
Web hosting is the process of renting or buying space to house a website on the World Wide Web. We offer web hosting packages to house your website.
This is the message that users receive when they land on a webpage that has been removed or has changed locations. Old URLs sometimes remain in search engines, thus users have a chance at landing on pages that you have already removed from your website.
You are able to create a custom 404 error message stating that “this page no longer exists,” and list other helpful resources the user can select instead.
Broken or 404 Error pages can be harmful to your website as they cause bad user experience. It is best to redirect all 404 pages to a page that closely matches what was previously there. Let us know if you need help creating a custom 404 page or setting up redirects.
Caching enables faster page load times by storing information more efficiently. If you are trying to see the latest changes to your site but they are not appearing this is often because you are seeing a cached version. To get around this you can either load the URL in an incognito or private browser window or clear your cache and reload the page. It is important to have caching enabled on your site to speed up your site’s loading time which also helps with SEO.
This could be in the form of a text link, button, image, or another type of weblink that entices a visitor of your site to be directed further into the site to help them learn more, buy a product, or become a lead.
Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience. To some this seems invasive of their privacy and they disallow them. However, they are there in order to provide the owners of that website data on how any/all users interact with their website. That data can later on become invaluable in allowing them to develop targeted campaigns to buyer personas.
It can also be beneficial to the user as cookies also store/save passwords to make signing in faster, remember form data you entered, and deliver targeted promotional campaigns.
