The last update to our Privacy Policy was last updated on July 21, 2024. This document governs the privacy policy of our Website, wbcdesigns.com (wbcwebdesign.com, web-by-craig.com, webbycraig.com, webparcraig.com). We recognize that privacy and confidentiality are important to our clients. This page describes in detail the privacy practices that apply for all of our inbound marketing services. By visiting and / or using the Website you also agree to be bound by the Terms & Conditions and Cookie Policy linked here.
DEFINITIONS
“Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser. “Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, credit card information, and other related information that you provide to us.
OUR COMMITMENT TO YOUR PRIVACY
Our Privacy Policy tells you what PII we may collect from you, how we may share your PII, and how you can limit our sharing of your PII.
Web by Craig is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience.
Web by Craig and our affiliates respect your privacy and recognize the need for appropriate protection and management of your PII you share with us.
We will NEVER sell your information!
OTHER WEBSITES
Our Website may contain links to other websites. You understand that these websites are not under our control and are not subject to our Privacy Policy. These websites will likely have their own privacy policies. We have no responsibility for these websites and provide links to these websites solely for your convenience.
Our subscription-based service sometimes includes hosting customers’ websites that were built using various content management systems. Web by Craig is not responsible for posting and/or enforcing our customers’ privacy policies. While we are in no way responsible or liable for the collection and use of personal information by our customers from their websites or during application of our inbound marketing services, we will make every reasonable effort to ensure that our customers post and enforce their privacy policies.
You acknowledge that your use and access of these other websites is solely at your own risk. It is your responsibility to check the privacy policies of these other websites to see how they treat your personal information.
INFORMATION WE COLLECT
We collect personal information when you register to request information about our inbound marketing services, buy one or more products, schedule an event, or otherwise voluntarily provide such information. This information includes the following categories:
- Personal Contact Information
- Topics of interest
- Industry Information
- Company Information
Generally, you control the amount and type of information you provide to us when using our Website. As a visitor to our Website, you can browse our Website to find out more about us. You are not required to provide us with any PII as a Visitor.
We offer you choices when we ask for personal information, whenever reasonably possible. You may decline to provide PII to us in our registration forms and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible.
HOW WE COLLECT YOUR INFORMATION
We collect/receive information about you in the following manner:
- When a user fills up the registration form or otherwise submits personal information
- Interacts with the website
- From public sources
COMPUTER INFORMATION COLLECTED
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered NPI. We may also collect any of the following:
Cookies
Our Website uses “Cookies.” A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to identify the areas of our Website that you have visited. We also use cookies and other technologies to enhance your online experience by eliminating the need to register multiple times for registration-required content. Finally, we may use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies (see below). However, if you disable Cookies, you may not be able to access features on our Website correctly or at all. We never place PII in Cookies. For more information on the Cookies we use, please see our Cookie Policy.
Automatic Information
In the interest of providing our visitors and customers with a secure online experience, our servers automatically record information when you visit our website, including the URL, IP address, browser type and language, and the date and time of your request. We use all of this information to analyze trends among our users to help improve our Website.
Google Analytics Privacy Policy
Our website uses “Google Analytics” to collect information about the use of our site. Google Analytics collects information such as how often users visit our site, what pages they visit when they do so, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics to improve our site. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use. http://www.google.com/analytics/terms/us.html You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. https://tools.google.com/dlpage/gaoptout
Akismet Anti-Spam
Akismet is the most powerful anti-spam service for the web. Akismet works by checking all your comments against our constantly-growing global spam database to remove irrelevant, malicious content before it gets published and damages your site’s credibility.
Akismet gets increasingly effective over time: the more it learns, the more it protects. Its algorithms are continuously learning from content marked as spam across websites, so it more accurately detects and removes spam from sites in the future.
When Akismet is enabled on your site, only the personal data needed to carry out Akismet’s core function of protecting your site against comment spam is collected from commenters on your site. We do not sell the data you send to the Akismet service, and we do not keep it for long. We have short retention periods of between two weeks and ninety days for the vast majority of our spam-related data, at which point it is automatically deleted from our databases. Anyone can opt-out of all long-term tracking for the very small subset of data we do keep longer by using our contact form. For more information, please visit the Automattic Privacy Notice.
HOW INFORMATION IS USED
We use the information we receive from you as follows:
Providing Requested Services and Products
We may use PII to provide the inbound marketing services you’ve requested, including communicating with you about technical issues, new products and services, and other information of interest to you. We may also use PII for auditing, research, and analysis to operate and improve our inbound marketing technologies and services.
Providing and Improving Our Website
We may use the PII you provide to us, along with any computer information we receive, to provide our Website to you as well as to make improvements to it.
Communications and Email Alerts
When we communicate with you about our Website, we will use the email address you provided when registering. We may also send you Website alerts regarding your use of our Website. Finally, we may also send you emails with promotional information about our Website or offers from us or our affiliates, unless you have opted out of receiving such information. You can change contact preferences at any time through your account. You can opt out of promotional messages, you also opt out of receiving Website alerts.
Sharing Information with Affiliates and Other Third Parties
We do not sell, rent, or otherwise provide your PII to third parties for marketing purposes. However, we may use your Non-Personal Information for data aggregation purposes which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your PII. We may provide your PII to affiliates that provide services with regards to our Website (i.e. payment processors, web hosting companies, domain registrars, etc.); such affiliates will only receive information necessary to provide the respective Websites and will be bound by confidentiality agreements limiting the use of such information.
Legally Required Releases of Information
We may be legally required to disclose your PII if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, our Users, employees, and affiliates.
Disclosures to Successors
If our business is acquired or merges, in whole or in part, with another business that would become responsible for providing the Website to you, we retain the right to transfer your PII to the new business. The new business would retain the right to use your PII according to the terms of this Privacy Policy as well as to any changes to this Privacy Policy as instituted by the new business.
Retention of Your Information
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
YOUR RIGHTS
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority, and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@wbcdesigns.com. We will respond to your request in accordance with applicable law.
You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@wbcdesigns.com.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
OUR SECURITY POLICY
We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as established for conducting secure online transactions. We also use industry-standard technologies such as secure routers and firewalls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have industry-standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
USE OF CREDIT CARDS
You may have to provide a credit card to buy products and services from our Website. We use third-party billing services and HAVE NO CONTROL over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
USE OF WHMCS
We use WHMCS for managing billing and client data. WHMCS collects and stores your PII, such as name, address, email, and payment information, to facilitate billing and support. WHMCS uses industry-standard encryption to protect your data during transmission and storage. We have ensured that WHMCS complies with applicable data protection regulations. However, as a third-party service, WHMCS has its own privacy policy, and we recommend reviewing it for more detailed information on their data handling practices.
LIMITATION OF LIABILITY
You assume the sole risk of transmitting your information as it relates to the use of this Website, and for any data corruptions, intentional interceptions, intrusions, or unauthorized access to information, or of any delays, interruptions to or failures preventing the use of this website. In no event shall Web by Craig be liable for any direct, indirect, special, consequential or monetary damages, including fees, and penalties in connection with your use of materials posted on this site or connectivity to or from this site to any other site.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to change this privacy policy at any time. If our company decides to change this Privacy Policy, we will post those changes on our website so our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your personally identifiable information in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email on file in your account). Otherwise, we will use and disclose our users’ and customers’ personally identifiable information in agreement with the Privacy Policy that was in effect when their information was collected. In all cases, your continued use of our website or our services and products after any change to this Privacy Policy will constitute your acceptance of such change.
QUESTIONS ABOUT OUR PRIVACY POLICY
If you have any questions about our Privacy Policy, please contact us at info@wbcdesigns.com.
Corporate Head Office (letter mail only)
Web by Craig Inc.
67 Grayfield Dr,
Whitchurch-Stouffville, ON L4A 0B1
Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at info@wbcdesigns.com. We will address your concerns in accordance with applicable law.
